Enterprise IT Service Levels Likely to Decline

Enterprise service levels are likely to decline because of inflexible enterprise systems and the inability to accurately interpret and implement requirements. According to voke, the rush to deliver systems led to a decline in reliability in the 2001-2002 timeframe. As reliability declines and customer service dwindles, expectations for acceptable service levels will also decline over time; so gradually that future generations won’t know the difference and will spend 25% of their waking hours tracking down service providers such as banks, credit card, and insurance companies.

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