IT Organisations Must Restructure to Embrace Consumerisation

Information technology (IT) departments must relinquish some of the control and responsibilities they have accumulated over recent decades to the end user, to free up time and resources to create business-enhancing opportunities, according to Gartner. With at least two-thirds of IT budgets currently consumed by operations, maintenance and support, there is little scope to invest in or support projects that could transform the business. At the same time, frustrated by restrictions imposed by the IT department, many users are taking advantage of consumer technologies and services and finding alternative approaches to work and collaboration in the workplace. Peter Sondergaard, senior vice president and global head of research at Gartner explained that while many of IT’s responsibilities are still mission critical, IT organisations need to bend to the realities of and opportunities associated with consumer, Internet and fast-emerging technologies if their businesses are to prosper.

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